No, we do not have a catalog. We do however update our web site daily.

No, we only sell retail.

No, we do not offer discounts. We do occasionally have on-sale items. The items are already sold at their discounted price. No returns/refunds/exchanges are accepted for on-sale items and no other discounts will be applied to them. Our store locations do occasionally have special sales on certain items, visit one of our 8 store locations for more information. Starting in 2012 we now sell certain items in bulk sets for a reduced price. Visit our Buy In Bulk & Save section to order bulk items.

We do not currently offer an overnight or next day service or a 2 day service. All orders are shipped via UPS Ground.

No, we are unable to ship internationally due to customs issues. Our recommendation is that you ship your order to a friend or relative here in the U.S. and then have them ship it to you.

At this time we do not ship there. You can have your package shipped to a friend, family member, or business in the lower 48 and then have them ship it to you.

Since we ship through UPS Ground, we are unable to ship to PO Boxes as UPS cannot deliver to them. We will need a physical address to deliver your package to.

Yes, please mail your order to Christmas Mouse, C/O Orders, 9200 Commerce Blvd, Williamsburg, VA 23185. Please make checks & money orders payable to Christmas Mouse. Please Note: If you choose to pay by Personal Check, we must hold your check for 10 business days (2 weeks) in order to allow time for the funds to clear the bank. Once the funds have cleared, your order will be able to be shipped. Money Orders & Cashier's Checks do not have this restriction.

Although we try our best to have an error-free website, we do make occasional errors. We reserve the right to contact you and correct pricing or other errors prior to fulfilling your order.

Yes, our site is secure. We are a Yahoo Store merchant and use Yahoo's advanced secure encryption features on our site. The shopping cart is not a secure page because there is no personal information entered there. Once you click "proceed to checkout," you will be on the secure part of our site.

Shipping & Handling costs are based on the subtotal of your order. We ship exclusively via UPS Ground. UPS rounds all packages up to 1 lb, even those less than 1 lb. In addition, many times you actually saving money on shipping costs versus real-time rates that UPS charges. The following table lists our shipping & handling charges:

Order Subtotal	Shipping Charge
Up to $40.00	$8.50
$40.01-$60.00	$8.95
$60.01-$80.00	$11.95
$80.01-$100.00	$14.95
$100.01-$150.00	$17.95
$150.01-$200.00	$20.95
$200.01-$300.00	$24.95
Over $300.00	$29.95

We ship most orders within 24 hours. The exceptions would be if you placed your order after 3pm EDT/EST on a Friday, then your order would not ship until Monday as we are closed on the weekends and thus UPS does not pick up from us on the weekends. In addition, we may occasionally need to get an item or two for your order from one of our store locations to be able to fulfill your order. Whenever possible we try to let you know if it will be more than 24 hours before we can ship your order. Also, orders that are paid for by personal or business check are held a minimum of ten business days once the check is deposited to allow funds to clear.

The following is a map from UPS which shows the estimated time in transit to your location once your order has been shipped. This does not include processing time (as mentioned above).

Christmas Mouse has 8 year round store locations located in VA, NC, and SC. We also have a temporary shop during the month of November in Charlotte, NC at the Southern Christmas Show. For address information for all store locations, please visit our locations page.

Office Hours are M-F, 8:00 am - 4:30 pm EDT/EST. Our office is closed on the weekends During the busy season (November-December) our office is sometimes open on the weekends. Please call our toll-free # for more info. Store hours vary by location and time of year. For more information, please contact the store you are interested in visiting directly.

Check out the chart below to find out the recommended number of lights for your tree size.

Tree Size	3'	4'	4.5'	5'	6'	6.5'	7'	7.5'	8'	9'	10'
# Of Lights	50 - 100	150 - 200	150 - 250	200 - 300	250 - 350	300 - 500	500 - 700	650 - 1,000	700 - 1,100	800 - 1,200	900 - 1,400

It really depends on the item. Sometimes an item may be out of stock or low on stock. For example, if we only have 5 pieces available and you try to order 10, it's not going to allow you to add 10 to your cart. If that happens, you will need to call us to check availability of the item.

You might have an old version of your web browser. There are known issues with Google Chrome as well as Internet Explorer Version 6 (IE6). There are also problems with the AOL Web Browser. Please make sure your browser has been updated to the latest version to improve compatibility and performance of the site. If you need to upgrade your browser, visit one of the following links to do so:

Internet Explorer - Click here to download the latest version of Internet Explorer.

Mozilla Firefox - Click here to download the latest version of Firefox.

Google Chrome - Click here to download the latest version of Chrome.

Apple Safari - Click here to download the latest version of Safari.

If you still experience difficulty in placing your order, please call us toll-free at 1-888-437-5635 to place your order over the phone.

We're glad you asked! Below you will find a listing of the most common abbreviations used on our site and what they mean.

#/L - # of Lights	CRM - Ceramic	LITE - Light(s)	RES - Resin	WH - White
#L - # of Lights	CRMC - Ceramic	LRG - Large	RSN - Resin	WHT - White
2A - 2 Assorted	DEC - Decoration(s)	LRGE - Large	SGR - Sugared	XMAS - Christmas
3A - 3 Assorted	FAB - Fabric	MD - Medium	SGRD - Sugared
4A - 4 Assorted	FABRC - Fabric	MSC - Musical/Music	SHVL - Shovel
5A - 5 Assorted	FBRC - Fabric	MSCL - Musical	SLR - Silver
6A - 6 Assorted	FIG - Figure(s)	MTL - Metal/Metallic	SLVR - Silver
7A - 7 Assorted	FT - Feet/Foot	MULTI - Multiple	SM - Small
8A - 8 Assorted	GBRD - Gingerbread	MUSC - Musical/Music	SNTA - Santa
9A - 9 Assorted	GLD - Gold	OP - Operated	SNWMN - Snowman
10A - 10 Assorted	GLS - Glass	OR - Ornament(s)	ST - Set
11A - 11 Assorted	GNGR - Gingerbread	ORN - Ornament(s)	STK - Stocking(s)
12A - 12 Assorted	GNGRBRD - Gingerbread	PK - Pack	STKHLD - Stocking Holder(s)
AA - African American	GR - Green	PLQ - Plaque	STKHLDR - Stocking Holder(s)
ACR - Acrylic	GRLD - Garland(s)	PLQE - Plaque	STKNG - Stocking(s)
ACRYL - Acrylic	GRLND - Garland(s)	PLSTC - Plastic	SUGRD - Sugared
ASST - Assorted	GRN - Green	PLYRSN - Polyresin	TBLE - Table(s)/Tablepiece(s)
AST - Assorted	I/O - Indoor/Outdoor	PNT - Paint(ed)	TT - Tree Topper(s)
BM - Blow Mold (Plastic)	IN - Inch(es)	PNTD - Painted	W - With
CER - Ceramic	IRID - Iridescent	POLY - Polyresin	W/ - With
CL - Clear	LED - Light Emitting Diode	PORC - Porcelain	W/I - Within
CLR - Clear	LG - Large	PORCLN - Porcelain	W/O - Without
CLY - Clay/Claydough	LGHT - Light(s)	PRL - Pearl	WD - Wood/Wooden
CLYDGH - Claydough	LGT - Light(s)	RD - Red	WDN - Wood/Wooden

You can contact us either by phone, via e-mail, or through our Facebook page. Our toll-free # is 1-888-437-5635. Select Extension 8 when calling for all order & product inquiries. If you'd prefer to e-mail us, you can do so at info@christmasmouse.com or by clicking the Contact Us link at the bottom left of our web site. You can view our Facebook Page here.

Order & Product Questions

You can contact us either by phone, via e-mail, or through our Facebook page. Our toll-free # is 1-888-437-5635. Select Extension 8 when calling for all order & product inquiries. If you'd prefer to e-mail us, you can do so at info@christmasmouse.com or by clicking the Contact Us link at the bottom left of our web site. You can view our Facebook Page here.

Supplier/Vendor Questions

If you are a supplier or vendor of Christmas merchandise, you can contact us by phone or via e-mail. Our phone # is 757-887-5600. Select Extension 5 when calling for all supplier & vendor questions. Supplier & vendor questions by e-mail should be directed to rob@christmasmouse.com.

Web Site Technical Questions

If you experience any technical difficulties using our web site, feel free to contact our web site administrator either via our toll-free #, 1-888-437-5635, Extension 4, or via e-mail at jeff@christmasmouse.com.

Web Site Services/Sales Questions

If you are wanting to discuss products or services you offer to work with our website, you can call us at 757-887-5600, Extension 5. You may also e-mail your questions regarding sales related topics to rob@christmasmouse.com.

Other Questions

Any other questions, concerns, or comments should be directed to our Customer Service department which can be reached via our toll-free # at 1-888-437-5635, Extension 8, or by e-mail at info@christmasmouse.com.