The following is a map showing estimated time in transit for orders placed with
The Christmas Mouse and shipped via standard UPS Ground:

UPS Ground Estimated Transit Time Map
 
  • Due to the high order volume during the Christmas holiday season (Thanksgiving-Christmas), we cannot cancel or modify your order.
  • Since we only ship through UPS and they cannot deliver to a PO box. If you do not have an alternate address for yourself to ship it to, then we suggest you have your order shipped to your work, a friend, or family member and then have them give it to you or ship it to you.
  • We do NOT ship internationally. If your order must be delivered to an international address, we suggest you have your order shipped to your work, a friend, or family member (in the lower 48 of the U.S.) and then have them give it to you or ship it to you.
  • Some items such as trees, tree stands, and other such items are subject to oversize charges. Charge information can be found on the item's page.
  • We do NOT offer discounts of any kind with the exception of our on sale items.
  • We do NOT offer free shipping
  • We do NOT have a printable catalog. Our website is updated daily.
    •
 
 
The following is a rate chart that is used to determine your shipping charge for standard UPS Ground Shipping:

Order Subtotal
Shipping Charge
Up to $40.00
$8.50
$40.01-$60.00
$8.95
$60.01-$80.00
$11.95
$80.01-$100.00
$14.95
$100.01-$150.00
$17.95
$150.01-$200.00
$20.95
$200.01-$300.00
$24.95
Over $300.00
$29.95



We will refund your purchase, exchange merchandise, or issue a store credit within 30 days of purchase. Unfortunately, shipping and handling charges are non-refundable. Merchandise must be returned in original condition and be accompanied by the receipt.

Refunds for personal check purchases will be mailed to you after 14 business days.

All sale items are final. No refunds or exchanges allowed.

Please ship all returned merchandise to:

Christmas Mouse
c/o Returns
9200 Commerce Blvd
Williamsburg, VA 23185-6272