FAQ

All orders now require an account. If you ordered with us as a guest before October 1st, 2016, we have assigned you a temporary password. You can retrieve this password by clicking on the "Forgot your password" link on the login page. Or, you can give us a call and we can reset your password for you.
No, we do not have a catalog. We do however update our website daily.
No, we do not.
No, we do not offer discounts. We do occasionally have on-sale items. The items are already sold at their discounted price. No returns/refunds/exchanges are accepted for on-sale items and no other discounts will be applied to them..
We do not currently offer an overnight or next day service or a 2 day service. All orders are shipped via UPS Ground or UPS SurePost.
No, we are unable to ship internationally due to customs issues. Our recommendation is that you ship your order to a friend or relative here in the U.S. and then have them ship it to you.
Yes, we do ship to APO/FPO boxes (via UPS SurePost), however you will need to contact us if you wish to ship an order to Hawaii, Alaska, or another non-continental U.S. address. Please provide the address you want your order shipped to and the items you wish to order and we will process a custom shipping quote for you. Please note: custom shipping quotes sometimes require additional processing time and may not be completed the same day you call or e-mail. Custom shipping quotes can sometimes take up to 1-2 weeks to complete. Please plan ahead if you are needing your items by a certain date.
Yes we do, as of 2016. All PO Box orders are shipped via UPS SurePost. This is a service where UPS will deliver your order to a post office in your area and then USPS will deliver the package to your PO Box.
Yes, please mail your order to Christmas Mouse, C/O Orders, 9200 Commerce Blvd, Williamsburg, VA 23185. Please make checks & money orders payable to Christmas Mouse. Please Note: If you choose to pay by Personal Check, we must hold your check for 10 business days (2 weeks) in order to allow time for the funds to clear the bank. Once the funds have cleared, your order will be able to be shipped. Money Orders & Cashier's Checks do not have this restriction.
Although we try our best to have an error-free website, we do make occasional errors. We reserve the right to contact you and correct pricing or other errors prior to fulfilling your order.
Shipping costs are based on the subtotal of your order. We ship exclusively via UPS Ground or UPS SurePost. UPS Ground packages are all rounded up to 1 lb, even those less than 1 lb. In addition, many times you are actually saving money on shipping costs versus real-time rates that UPS charges. Our shipping charges include the cost to ship the item to you as well as other associated costs like packing materials, the box your order comes in, time spent on shipping the order, etc.
We ship most orders within 24 hours. The exceptions would be if you placed your order after 1:00 PM EDT/EST on a Friday, then your order would not ship until Monday as we are closed on the weekends and thus UPS does not pick up from us on the weekends. In addition, we may occasionally need to get an item or items for your order from one of our store locations to be able to fulfill your order. Whenever possible we try to let you know if it will be more than 24 hours before we can ship your order. Also, orders that are paid for by personal or business check are held a minimum of ten business days once the check is deposited to allow funds to clear.
Christmas Mouse has store locations located in VA, NC, and SC. We also have a temporary shop during the month of November in Charlotte, NC at the Southern Christmas Show. For address information and hours for all store locations, please visit our store hours & locations page.
You can contact us either by phone, via e-mail, or through our Facebook page. Our toll-free # is 1-888-437-5635. Select Extension 8 when calling for all order & product inquiries. If you'd prefer to e-mail us, you can do so at info@christmasmouse.com.